Refund policy

Last updated: 3 November 2026

Personalised digital readings Every reading is prepared for you from the name and date of birth you give us, and is delivered by email as a PDF or image. Because each reading is personalised and cannot be resold, we do not offer refunds for change of mind once your reading has been delivered.

When we will fix it or refund you

  • Not delivered: if your reading has not arrived within the time shown on the product page, check your spam folder, then email us. We will resend it, or refund you in full if we cannot deliver it.
  • Our mistake: if your reading uses the wrong name or date of birth because of an error on our side, we will correct and resend it free of charge.
  • Your details were wrong: if you entered the wrong details at checkout, email us before your reading is sent and we will update them. After delivery, we can redo the reading at a reduced fee.
  • Cancelling before delivery: if you email us before we have started your reading, we will cancel and refund your order in full.

Your rights under the law This policy does not limit any rights you have under the Australian Consumer Law or other consumer protection laws that apply to you. If a reading has a major problem, or is not as described, you can ask for a remedy under those laws.

How to ask Email numberswithtara.help@gmail.com with your order number. We reply within two business days. Approved refunds go back to your original payment method; your bank may take a few extra days to show them.

SHIPPING POLICY (replace the current one)

Last updated: 3 November 2026

Digital delivery only All our readings, reports and wallpapers are digital. Nothing is posted, and there are no shipping costs.

How you receive your order Your reading is emailed to the address you enter at checkout, as a PDF (reports) or an image file (wallpapers). Please check that your email address is correct before you pay.

Delivery times

  • Mini reports, forecasts, compatibility reports and festive readings: within 24 hours
  • Full Date of Birth Blueprint: within 48 hours
  • Baby name shortlists and name corrections: within 72 hours

Times start once payment is confirmed. During busy festival periods we will tell you on the product page if times change.

Where we deliver We deliver by email to customers anywhere, with prices shown in Australian dollars or Indian rupees depending on where you shop from.

Not received? Check your spam or promotions folder first, then email numberswithtara.help@gmail.com with your order number and we will resend it.

CONTACT INFORMATION (new — this one is currently missing)

Trading name: Tara (Numbers with Tara) Email: numberswithtara.help@gmail.com Location: Tarneit, Victoria, Australia Instagram: @numberswithtara.help (https://www.instagram.com/numberswithtara.help/)

We reply to emails within two business days.